Information
Technology Management Executive
Career
Profile
Results-driven
IT executive with over 18 years of experience utilizing strong implementation
skills to drive
results
that transform corporate vision and strategy into profitability. Fully
experienced with the planning,
management,
development and implementation of concurrent enterprise wide solutions
in a highly demanding
and
constantly changing business environment. Successfully managed multi-million
dollar budgets with a
proven
record of coming in on schedule and under budget.
Area
of
Expertise
Executive
Career Highlights
HSBC,
Chicago, IL 2006 – Present
Director,
Relationship Management, Business Systems
•
Delivered
2007 Flagship initiatives for CML Servicing such as Ring Fence, MortgageServ
PL$$, UGI 2nd Lien Insurance and
Triad
Phase 1 & 2 for a combined return on investment of over $34 Million.
•
Chair
the Bi-Weekly Technology Executive Review meeting with CML Executive management
team to
communicate
the scope, schedule, and cost of all programs and projects in the Servicing
portfolio.
•
Achieved
process efficiencies in project management and executive dashboard reporting
through the implementation of new
estimation
processes that reduced estimation from 30 days to less than 10 days, a
300% increase in efficiency.
•
Successfully
manage the complete project portfolio for Servicing Operations and/or
Collections/Default Operations
implementing
an average 25 to 30 enterprise projects and over 400 Rapid Application
Development projects per year.
•
Developed
and manage the resource allocation plan for all CML Servicing to ensure
effective use of both onshore
and
offshore technical resources.
HSBC,
Brandon, FL 2004 – 2006
Director, Acquisitions Business Systems
•
Managed
and mentored managers that are responsible for 48 direct reports. (Including
Project Managers, Business
Analyst,
Quality Assurance Analyst, onshore & offshore developers, and 10 offshore
testers.
•
Introduced
new processes to improve project success rates like the (PCR) Project
Change Request process and the
levels
of estimation.
•
Implemented
MortgagePlus, the first Java/Web based business facing application in
Mortgage services that supports over 200
remote
underwriters. The system resulted in a 40% increase in underwriter productivity,
improved data quality, and reduced
potential
loan fraud.
•
Established
new Java offshore development team to support new web based development
initiatives. Worked with offshore
team
to create a training and transition plan for key personnel to minimize
ramp up time.
Tracfone
Wireless Inc. (Subsidiary of TELMEX) - Miami, FL 2001 – 2004
Director
of Program Management
•
Successfully
introduced and implemented offshore development with multiple vendors.
A cost savings of $9 Million
dollars
a year.
•
Successfully
designed, developed, implemented and managed the entire Program Management
Office (PMO). A cost
savings
of over $5.5 Million dollars in Project Management per year.
•
Accountable
for managing the organizations portfolio of projects, PMO dashboard, the
departmental budget and
deploying
PMI standards to all projects
•
Created
an architecture group consisting of Oracle, SQL Server, DB2, Java, C++,
VB, Delphi and Clarify developers
who
architected and developed all technical specifications and standards for
all onshore and offshore development.
•
Responsible
for successfully decreasing the capital expenditure budget from $29 million
to $12 million for capital
projects.
Steve
Suarez, PMP, SCPM
Cellular
(847) 630-1735
Barrington,
IL 60010
Leadership
Skills
Relationship
Management
Capital
Expenditure Planning
Strategic
Planning
Release
Management
Business
Continuity
Interpersonal
Skills
Offshore
Technology Management
System
Conversions
Project
Management Office
Vendor
Management
Project/Process
Methodology
Portfolio
Management
Risk
Management
Disaster
Recovery
Steve
Suarez
,
Resume
Page Two
Program
Manager
•
Designed
and deployed Roadside Assistance product, a new revenue stream for the
organization. Co-developed the point of
•
Effectively
launched the new product release of TracFone’s “Amigo” phone that involved
introducing a new Nokia handset into
the
Hispanic market with capabilities to call Mexico as a local market. Developed
the POS and POP material for the market
launch.
•
Managed
the new look- and- feel for the TracFone website and worked on initiatives
such as personalization, shopping cart,
refer-a-friend,
promo-codes, and the design of a “My Account” section.
•
Managed
the implementation of a point-of-sale transaction system to monitor real
time transactions with vendors such as Wal-
•
Responsible
for the integration of Witness E-Quailty Balance software for a call center
monitoring 600 representatives, which
supported
2 million active customers. The integration included the installation
of a (CTI) Telephony Server, SQL, and E-
Quailty
Balance to the PBX and corporate LAN.
Visualcom
Inc (Internet Consulting Company)- Miami, FL 1998 – 2001
Client
Partner
•
Responsible
for developing methodology of all Visualcom’s Business-to-Business, Business-to-consumer
and custom
application
engagements
•
Responsible
for managing the PMO department and training Project Managers and their
teams, consisting of a business analyst,
functional,
technical, design, and Internet Marketing consultants.
•
Lead
client meetings to help gather web functional requirements and brainstorming
for strategies, Internet marketing
campaigns,
strategic alliances, and design concepts.
•
Responsible
for setting terms and conditions of web implementation contracts and negotiating
final prices for companies such
as
Disney, FedEx Latin America, Jagnotes, and Telefonica.
•
Generated
$850,000 in new and repeat business for Visualcom by helping to develop
strategic alliances and relationships with
companies
like Hewlett Packard, Screaming Media, and Vignette
Clairson
International, (Subsidiary of Emerson Electronic) - Miami,
FL 1996 – 1998
District
Manager for Latin America
•
Developed
and implemented international sales strategies for the Caribbean, Central
and South America with successful results.
•
Responsible
for managing six direct reports, training and helping them achieve service
and sales quotas for their respective
countries
in Latin America.
•
Assisted
in successfully implementing and improving point of purchase materials
in Chile, Argentina and Puerto Rico.
•
Worked
closely with an international advertising agency in Chile to effectively
introduce the ClosetMaid brand into new
markets.
•
Responsible
for building new store set for Home Depot all throughout Latin America
with country Managers and third party
consultants.
Trimline
Fleet Graphics - Miami, FL 1995 – 1996
Office
Manager
Roy
Black, P.A. - Miami, FL 1993 – 1995
Office
Manager
United
States Army, 1
st
Infantry
Division, 1
st
Engineers
Battalion - Fort Riley, KS 1990 – 1993
Computer
Specialist, Corps of Engineers
Education
CMT,
Certified Mortgage Technologist, Mortgage Bankers Association, Candidate
expected Graduation May 2009
AMP,
Accredited Mortgage Professional, , Mortgage Bankers Association ,
Graduation February 2009
SCPM,
Stanford Certified Project Manager, Stanford University, Graduation,
September 2006.
PMP,
Project Management Professional, Project Management Institute Certification,
October 2002.
MBA,
Master of Business Administration, Florida International University,
December 1999.
BBA,
Bachelor of Business Administration, Florida International University,
December 1996
♦
English – Fluent
♦
Spanish – Fluent
♦
French – Advanced
♦
Portuguese - Conversational